Privacy Policy and Business Ethics Statement:
I request contact information and credit card information when customers bring (or send) clocks to me for repairs. All information provided to me is for my use only and is kept confidential.
I will not answer any verbal or written inquiries pertaining to (nor will I comment on or engage in conversations regarding) the personalities, ethics, competency, reputations, pricing, or business dealings of other persons, web sites, repair shops, manufacturers, suppliers, retailers, or businesses of any type.
I keep completely confidential: a.) your clock’s presence in my shop; b.) the repair amounts that I charge, and that you agree to pay; and c.) your identity. No-one, aside from you and me, will be privy to: 1.) our business transaction; 2.) the type of clock you own and/or its value; and 3.) your personal information.
Some clock shops openly “share” what I consider to be confidential information with other clock shops. Some even go so far as to “brag” about your clock’s presence in their shops, and how much money you’re paying.
For example, some repair shops “show off” their customers’ clocks to friends, associates, competitors, and clock collectors, or discuss them online. Many clock shops openly discuss their “pricing” structure and rates; their customers’ clocks’ “values”; and the perceived “wealth” or spending ability of their customers.
I find such behavior inappropriate, and you have my assurance that will do absolutely none of the above.
Please write or call if you have any questions or concerns.