GUARANTEE
Problems with complete mechanical rebuilds (overhauls) done by me, or with new mechanisms installed by me, are rare. In fact, you will probably not have any problems with a clock that was fully-rebuilt (or that had a new mechanism installed) by JFK.
But if there is a problem…
JFK Clock Repair guarantees all major clock repairs (overhauls; complete mechanical rebuilds), and new clock mechanisms, for two years. The guarantee covers labor and parts. (For grandfather or tall clocks, the guarantee also covers the necessary house calls).
If an overhauled clock fails to run properly during the 2-year guarantee, the cause of the problem will be determined, and the clock repaired at no cost to you.
Minor repairs, adjustments, etc. are not guaranteed.
The Fine Print:
No refunds are given.
If a repaired clock that is subject to JFK’s two-year guarantee fails to run properly during the 2-year guarantee, JFK will cheerfully remedy the matter as outlined above. But it shall not be considered the basis of a refund request.
Exclusions
The guarantee does not cover:
- clocks that only had minor repairs, adjustments done
- battery changes
- battery leaks (when a dead battery’s chemicals leak out)
- suspension spring damage (caused by handling the pendulum roughly, or moving the clock with the pendulum attached)
- stop pin or chime cam damage (caused by moving the hands while the clock is chiming or cuckooing)
- chime selector lever damage (caused by moving the chime selector lever(s) while the clock is chiming)
- future adjustments for timekeeping
- any trauma to the clock that is beyond the control of JFK (falling off of a wall or shelf; being tipped over; repair attempts by others, etc).
The guarantee will be void, and JFK will not provide a free repair, if the clock has been abused, misused, oiled, sprayed with a lubricant such as “WD-40” or similar, or if the clock has been tampered with in any way or if another person or shop attempts a repair, adds oil, lubricant, or “cleaner”, or manipulates the clock in any way.
Beware: well-meaning family, friends, or neighbors who have read a book or watched a YouTube video about clock repair; or a “know-it-all” spouse who can fix anything; “tinkerers” and “handy” types; and engineers who think that they “know everything”…are generally your clock’s most serious “guarantee voiders”.
If you have a problem with a JFK-repaired clock that was guaranteed, or if you think you might have a problem with your JFK-repaired (and guaranteed) clock….please contact me or return it for an evaluation. It’s that simple.
The benevolent repair attempt by 1.) Your neighbor who has tools and a workshop (who tells you how “easy” clock repair is, or who tells you that he’ll “save you from having to return to see JFK”); or by 2.) Your “know-it-all husband”; or by 3.) That “electrical engineer” in your family who’s confident that he’s an expert at absolutely everything…might cause damage which causes JFK to void the clock’s guarantee.
Simply contact me if you feel there is a problem (and keep all others well-away from your clock)…and I will cheerfully remedy any problems that occur within the guarantee period.